Refund policy

All maple syrup sales are final, except in cases where an order arrives damaged, is defective, or contains the wrong item.

Because maple syrup is a food product, we do not accept returns or exchanges for preference, change of mind, or other non-defect reasons.

If your order arrives damaged, leaking, defective, or incorrect, please contact us as soon as possible at hello@drawnwoodmaple.com. Include your order number and a description of the issue. Photos may be requested for damaged shipments. We will work with you to provide an appropriate replacement or refund.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will make a reasonable effort to cancel orders that have not yet been prepared, fulfilled, or shipped. Once processing or fulfillment has begun, cancellation may no longer be possible.

Refunds that are approved will be returned to the original payment method. Processing time after a refund is issued may vary by bank or payment provider.

Drawnwood Maple is operated by Drawn Holdings, LLC.